Administrative Assistant – Job Posting

Key Responsibilities

• Assist Business Manager with member attraction & retention strategies, including onboarding, renewals, and ongoing engagement.
• Conduct regular business outreach calls; prepare information packets, provide resource referrals, and serve as a responsive point of contact for member and small business needs.
• Coordinate member appreciation touchpoints and support Project Thank You.
• Maintain accurate CRM records in ChamberMaster and track satisfaction, engagement, and retention metrics.
• Support promotional and community events from concept through logistics and follow-up.
• Assist with event coordination and other programs as assigned.
• Support registration and logistics for learning series, including educational opportunities, speaker series, and Success in 60 events.
• Support driving engagement through Business Mixers and Business Team Collaboratives; help develop new member-value initiatives.
• Assist with tourism initiatives in partnership with community and regional collaborators.
• Administer the Tourism Council, including meeting preparation, agendas, packets, minutes, monthly virtual meetings, and follow-up on action items and implementation of directives.
• Update and maintain website content in WordPress and support digital communications.
• Administer Certificates of Origin (review, stamping, and recordkeeping).
• Support the Barry Bucks Program, including printing, inventory, logging, redemption processing, and reporting.
• Maintain the updated inventory of available properties in Zoom Prospector.
• Lead the launch and ongoing development of the coworking studio as a new member service and revenue-generating program.
• Develop and implement coworking studio systems for memberships, scheduling, and overall user experience.
• Recruit initial coworking studio members and build awareness of the space within the business community.
• Manage coworking studio bookings, onboarding, billing, and day-to-day operations as the program scales.
• Track coworking studio utilization, revenue, and member feedback to inform continuous improvement.
• Maintain coworking studio space standards (access, supplies, basic room setup) and perform light cleaning as needed, including vacuuming, trash removal, and bathroom upkeep on both floors.
• Use and maintain organizational systems including ChamberMaster (CRM), Canva, Office 365, Google Workspace, and WordPress.
• Provide general administrative support to internal staff, committees, and organizational initiatives.
• Support special projects and additional responsibilities as assigned.

Qualifications

• Two or more years of experience in administrative support, events/marketing, association or chamber operations, hospitality, or customer success; or an equivalent combination of education and experience.
• Strong project‑management and event‑execution skills; ability to lift and set up event materials (up to 25 lbs.) and work occasional evenings/weekends.
• Excellent writing, editing, and public‑facing communication skills.
• Proficiency in CRM systems, Canva, Microsoft Office 365, Google Workspace, WordPress, and email marketing platforms (Outlook/Constant Contact).
• Detail‑oriented, highly organized, and deadline‑driven with strong judgment and a service mindset.
• Valid driver’s license and ability to travel within Barry County.
• Bonus: Notary certification; experience with Certificates of Origin, coworking operations, ChamberMaster, or tourism programming.

Compensation & Schedule

• Schedule: Full-time, on-site, Monday–Friday, 9:00 a.m.–5:00 p.m. On‑site presence is required for marketing, promotions, event coordination, member engagement, and coworking administration.
• Base Salary: $38,000–$45,000, based on qualifications and experience
• Benefits Stipend (17% in lieu of medical): $6,460 - $7,650/year
• Phone Stipend: $540/year
• Total Annual Cash Compensation: $45,000 - $53,190